Shipping policy
At Ocean Lobster Inc., we are committed to preparing, packaging, and shipping our seafood products with special care to help preserve their quality and freshness during transit.
We take measures to reduce the risks associated with shipping perishable products. However, certain circumstances, including weather conditions, transportation interruptions, and carrier delays, may be outside our control. Therefore, delivery dates and times provided are estimates and do not constitute an absolute guarantee of delivery.
Delivery Times
Delivery times are determined by the carrier and may vary by location. Ocean Lobster Inc. cannot guarantee a specific delivery time.
For orders intended for events or important dates, we recommend scheduling delivery sufficiently in advance, preferably at least 2 days before the event.
Upon receipt, products should be refrigerated or frozen immediately, as applicable and in accordance with the product's storage instructions.
Early Shipments
During periods of high demand, holidays, adverse weather conditions, or other situations that may affect carrier operations, Ocean Lobster Inc. may schedule shipment or delivery earlier than the initially estimated date when reasonably necessary to reduce the risk of delays.
Carrier Delays
Ocean Lobster Inc. cannot guarantee third-party carrier transit times and will not be responsible for delays caused by circumstances outside our reasonable control, including severe weather, high package volume, mechanical problems, strikes, natural disasters, carrier operational interruptions, or incorrect or incomplete shipping information provided by the customer.
Any claim concerning the condition of a perishable product following a delayed delivery will be evaluated under our Refund Policy and, when applicable, the shipping insurance coverage purchased for the order.
Signature for Delivery
Unless otherwise indicated, our shipments do not require a signature for delivery.
The carrier may leave the package at the shipping address when it determines that an appropriate delivery location is available. Because our products are perishable, we strongly recommend monitoring shipment tracking and retrieving the package immediately after delivery.
Ocean Lobster Inc. will not be responsible for products left unattended after the carrier has properly marked the package as delivered to the address provided.
Shipping Address Accuracy
The customer is responsible for verifying that the recipient name, street address, apartment or unit number, ZIP code, telephone number, and all other delivery information are correct before completing the order.
Please carefully review your order confirmation email after making your purchase. If you need to request an address change, contact our Customer Service team immediately. We cannot guarantee changes once the order has been processed or transferred to the carrier.
Delays, losses, or incorrect deliveries caused by inaccurate or incomplete information provided by the customer may not be eligible for a refund or insurance coverage.
Shipping Methods
Orders requiring domestic transportation of perishable products will be shipped using expedited delivery services appropriate for this type of product, including, when available:
• UPS Next Day Air
• FedEx Priority Overnight
We do not ship to P.O. Boxes.
The available shipping method will depend on the destination, product, shipping date, and carrier availability.
Order Cut-Off Time
Our general cut-off time for processing eligible local delivery or next-day shipping orders is 2:00 p.m. EST.
Orders received after this time may be processed on the next available business day. Receipt of an order before the cut-off time does not necessarily guarantee same-day shipment, as processing is subject to product availability, order preparation, and carrier scheduling.
Shipping Days
Our regular processing and shipping days are Monday through Friday. We generally do not process shipments on Saturdays, Sundays, or holidays when the applicable carriers do not provide service.
Schedules may be adjusted during holidays or periods of high demand. When necessary, Ocean Lobster Inc. may adjust processing dates to protect product quality and reduce the risk of a perishable shipment remaining in transit over a weekend or holiday.
Packaging Standards
Our perishable products are prepared using materials designed to help maintain appropriate conditions during transit. Depending on the product and destination, packaging may include a corrugated shipping box, insulation, gel packs or refrigerant packs, and additional protective materials when necessary.
Gel packs are designed to help maintain an appropriate temperature during transit without the use of loose ice. It is normal for gel packs to arrive partially or completely thawed. This alone does not necessarily mean that the product is no longer in acceptable condition.
If you have concerns about the temperature or condition of a product upon delivery, contact Customer Service immediately and retain the product and all packaging materials for evaluation.
Key Lime Pie and Other Frozen Products
When Key Lime Pies or other products requiring frozen storage are shipped, appropriate insulated packaging and refrigerants will be used.
Upon receipt, immediately remove the products from the shipping package and place them in the freezer unless the specific product instructions state otherwise.
Cancellations
To request a cancellation, please contact us at least 3 calendar days before the scheduled delivery date. Cancellations requested within the permitted period may be eligible for a full refund.
Once an order has been prepared for shipment, transferred to the carrier, or shipped, it cannot be canceled. Issues involving damaged products, temperature, quality, or delivery after shipment will be evaluated under our Refund Policy.
Shipping Insurance
Ocean Lobster Inc. offers customers the option to purchase shipping insurance through Assurify, a third-party shipping coverage provider.
When insurance has been purchased and applied to an order, it may provide coverage for certain situations, including delayed, lost, stolen, or damaged packages, subject to the terms, conditions, exclusions, and requirements established by Assurify.
If an insured package arrives one day after the promised delivery date and the delay affects the condition of the product, the customer may submit a claim concerning the damaged product and shipping package and request an applicable resolution, including possible reshipment, subject to claim approval.
Shipping Insurance Claims Process
Claims for orders covered by shipping insurance will be evaluated and processed by Assurify in accordance with its terms and conditions.
Claims must be submitted within 10 calendar days after the scheduled delivery date. To begin a claim or request assistance, please contact Ocean Lobster Inc. Customer Service.
Our team can provide the information needed to begin the applicable claim process. When a loss, theft, delay, or damage is covered by shipping insurance, final approval and resolution of the claim are subject to the insurance provider's terms and conditions.
Important Insurance Conditions
Purchasing shipping insurance does not replace the customer's responsibility to provide accurate delivery information, monitor delivery, promptly receive or retrieve the package, and properly store perishable products after delivery.
Claims not covered by the insurance will continue to be evaluated under the Ocean Lobster Inc. Shipping Policy and Refund Policy.
Processing Times
Orders are processed according to product availability, the requested delivery date, and carrier schedules.
Because our products are perishable, we may adjust the shipping date when necessary to prevent a package from remaining in transit over weekends, holidays, or other periods when a delay could affect product quality.
Shipping Costs
Shipping costs depend on the destination, order size and weight, shipping method, and other applicable factors. The final shipping cost will be displayed during checkout before the purchase is completed.
Delivery Areas
Ocean Lobster Inc. offers shipping to areas within the United States where our carriers can provide appropriate service for perishable products.
Certain remote locations may be subject to restrictions, additional charges, or different transit times. Final service availability will be determined during checkout based on the destination ZIP code.
Returns and Refunds
Due to the perishable nature of our seafood products, we do not accept physical returns of perishable products.
If there is an issue involving damage, temperature, quality, packaging, an incorrect product, or delivery, please contact our Customer Service team as soon as possible.
All claims and refund requests are subject to the Ocean Lobster Inc. Refund Policy and, when applicable, the terms of the shipping insurance coverage purchased for the order.
Customer Service
For questions regarding shipping, deliveries, address changes, shipping insurance, or problems with an order, please contact:
OCEAN LOBSTER INC.
Customer Service
Phone: (786) 259 - 1952
Email: customerservice@oceanlobsterinc.net
Location: Miami, Florida